Netherlands, Utrecht

Conflict Resolution and Mediation Skills

when 15 August 2016 - 26 August 2016
language English
duration 2 weeks
credits 3 ECTS
fee EUR 1300

This summer, Utrecht University for Applied Sciences offers you a challenging introduction to conflict resolution and mediation skills. Most studies and professions require a vast amount of cooperation. In their cooperation people frequently differ from opinion and hold different priorities. Although conflicts occur frequently, it is common for people to ignore them. At the same time conflicts also offer a chance for unexpected possibilities. In this way conflicts can also be great learning experiences. The aim of this course is to make you familiair with the backgrounds of human conflict behavior and to develop and practice conflict resolution and mediation skills. In mediation parties settle their own disputes with the assistance of a third neutral party, the mediator. During the course you will explore your conflict styles and develop and practice several communication and mediation skills; practice and skills are the main focus of this course. That is the reason that you will be trained intensively by two teachers. An excursion will be part of the course. This course consists of two interrelated themes, conflict resolution and mediation.
Both of which are crucial for a better understanding of third party intervention in conflicts. In the first part of the course you will get familiar with theories concerning communication, conflict and conflict styles. During the training you practice skills and acquire insight in your own conflict behavior and the background from which it originated. In the second part of the course the focus will be on the mediation process and the skills of the mediator. In mediation parties settle their own disputes with the assistance of a mediator. This is a trained professional who uses a variety of resolution techniques like effective communication, exploration of (common) interests and creative problem solving. Mediators facilitate this highly constructive process where participants meets face to face to discuss their concerns. If you are more interested in international conflict studies, we advice you to take a look at the course 'Contemporary and international Conflict Management'.

Course leader

Marion Uitslag

Target group

Professionals who have to deal in their daily work with conflicts. Students in their second and third year in disciplines such as humanities, history, social sciences., liberal arts, business and law. And every one else who is interested in the subject.

Course aim

Study conflict styles and practice conflict resolution and mediation skills.

Fee info

EUR 1300: Course + course materials + housing
EUR 950: Course + course materials

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on course website