27 July 2018
on course website
Innovation Lab: Co-creation and Service Design
In a rapidly changing business environment, matters like user-experience and customer journey are of growing economic importance. Companies often struggle with these concepts, as it requires a completely different approach to designing products and services. Enter Design Thinking; a creative, holistic, multidisciplinary approach based on strong fundamentals where co-creation takes central stage. During this course, we will aim to change the way you look at the world; more opportunity oriented and less problem-focused. The set-up of this module may be quite different than what you would expect from a traditional module – lectures with a written exam in the end. Instead, together with designers from the work field and an actual client, we will guide you through a meaningful and valuable experience.
During this module, you will visit and work with a real-life client and help them to innovative by focusing on user-experience and the merits of co-creation. You will learn by doing and explore different perspectives, while in the meantime being offered important academic insights. Our goal is to create an innovation experience for you with all of the pressures and demands of the real world. The module will help you integrate your existing knowledge with new insights, step out your comfort zone and develop the mind-set, agility and resilience one needs in today’s dynamic world. During this learning experience, you will receive intensive coaching from experienced coaches as you apply best practices for co-created innovation and service-design.
NB: This course is part of the track "Innovation in European Business"
Etienne Steens MSc
We are looking for students in Business or Engineering, who believe innovation is key and are curious about more creative approaches to development of services in the (near) future.
To provide students with an understanding of a design thinking approach and the application of innovation to the services area.
On successful completion of this module, students should be able to:
• Explain experience of services from a users’ perspective;
• Understand and apply a service design process;
• Use design thinking to develop innovative services;
• Propose coherent strategies for designing services in ways that bring truly radical improvements from a users’ perspective.
Certificate of Attendance
EUR 840: Course + course materials
EUR 350: Housing
on course website