19 August 2019
on course website
Conflict Resolution and Mediation Skills
In this course you will get familiar with theories concerning communication, conflict and conflict styles but the main focus of the course is to practice skills and acquire insight in your own conflict behavior as well as the mediation process and the skills of the mediator. After this course you will be more able to resolve your own conflict and to act as a mediator in a conflict between others.
This summer, Utrecht University for Applied Sciences offers you a challenging introduction to conflict resolution and mediation skills. Most studies and professions require a vast amount of cooperation. In their cooperation people frequently differ from opinion and hold different priorities. Although conflicts occur frequently, it is common for people to ignore them. At the same time conflicts also offer a chance for unexpected possibilities. In this way conflicts can also be great learning experiences. The aim of this course is to make you familiair with the backgrounds of human conflict behavior and to develop and practice conflict resolution and mediation skills. In mediation parties settle their own disputes with the assistance of a third neutral party, the mediator. During the course you will explore your conflict styles and develop and practice several communication and mediation skills; practice and skills are the main focus of this course. That is the reason that you will be trained intensively by two teachers. An excursion will be part of the course. This course consists of two interrelated themes, conflict resolution and mediation.
Both of which are crucial for a better understanding of third party intervention in conflicts. In the first part of the course you will get familiar with theories concerning communication, conflict and conflict styles. During the training you practice skills and acquire insight in your own conflict behavior and the background from which it originated. In the second part of the course the focus will be on the mediation process and the skills of the mediator. In mediation parties settle their own disputes with the assistance of a mediator. This is a trained professional who uses a variety of resolution techniques like effective communication, exploration of (common) interests and creative problem solving. Mediators facilitate this highly constructive process where participants meets face to face to discuss their concerns. If you are more interested in international conflict studies, we advice you to take a look at the course 'Contemporary and international Conflict Management'.
Practitioners and students who encounter conflicts in their (future) workplace and/or in their daily live and want to become more skilled in dealing with these conflicts.
Study conflict styles and practice conflict resolution and mediation skills.
EUR 950: Course fee
EUR 350: Housing fee
on course website