26 August 2021
on course website
Conflict Resolution and Mediation Skills
This course provides you with a challenging introduction to conflict resolution and mediation skills. The focus of the course is to familiarize you with the backgrounds of human conflict behavior and to practice skills that enable you to resolve your own conflicts and to act as a mediator in conflict between others. Important topics are your own conflict behavior, the mediation process, the skills and the attitude of the mediator.
Conflicts occur everywhere; within families, between friends and at work. Most situations and professions require a high degree of collaboration between students, colleagues, managers and their employees. People often differ in their cooperation and have different priorities. While conflicts are common, people tend to ignore them. At the same time, conflicts also offer unexpected opportunities. In this way, conflict can also be a great learning experience.
The purpose of this course is to familiarize you with the backgrounds of human conflict behavior and to develop and practice conflict resolution and mediation skills. In mediation, the parties settle their disputes with the help of a third neutral party, the mediator. During the course you will explore conflict styles and develop and practice various communication and mediation skills. Practice and skills are central to this course. That is why you will be intensively trained by two teachers. An excursion may be part of the course. This course consists of two related themes: conflict resolution and mediation.
Both are crucial for a better understanding of third-party conflict. In the first part of the course you will be introduced to the concepts of communication, conflict and conflict styles. During the training you practice skills and gain insight into your own conflict behavior and the background from which it originates. In the second part of the course, the focus will be on the mediation process and the skills of the mediator. In mediation, the parties settle their disputes with the help of a mediator. This is a trained professional who uses various solution methods such as effective communication, exploration of (common) interests and creative problem solving. Mediators facilitate this highly constructive process where participants meet in person to discuss their concerns.
A mixture of students and practitioners works very well in this course. The age can vary from 18 - 80 years old.
Students are able to handle their own conflicts much more effectively after this course and student are able to act as a independent third party in the conflict of others.
EUR 950: Course + course materials
EUR 350: Housing fee (optional)
on course website