Utrecht, Netherlands

Conflict Resolution and Mediation Skills

when 10 August 2021 - 20 August 2021
language English
duration 2 weeks
credits 3 EC
fee EUR 950

Due to the covid-19 outbreak, this course has been postponed to 2021.

This course offers you a challenging introduction to conflict resolution and mediation skills. The main focus of the course is to make you familiar with the backgrounds of human conflict behavior and to practice skills that will make you more capable to resolve your own conflicts and to act as a mediator in a conflict between others. Important subjects are your own conflict behavior, the mediation process, the skills and attitude of the mediator.

Conflicts occur everywhere; within famiies, between friends and at workplaces. Most studies and professions require a vast amount of cooperation amongst students, colleagues, managers and their employees. In their cooperation people frequently differ from opinion and hold different priorities. Although conflicts occur frequently, it is common for people to ignore them. At the same time conflicts also offer a chance for unexpected possibilities. In this way conflicts can also be great learning experiences. The aim of this course is to make you familiiair with the backgrounds of human conflict behavior and to develop and practice conflict resolution and mediation skills. In mediation parties settle their own disputes with the assistance of a third neutral party, the mediator. During the course you will explore your conflict styles and develop and practice several communication and mediation skills. Practice and skills are the main focus of this course. That is the reason that you will be trained intensively by two teachers. An excursion might be part of the course. This course consists of two interrelated themes, conflict resolution and mediation.

Both of which are crucial for a better understanding of third party intervention in conflicts. In the first part of the course you will get familiar with theories concerning communication, conflict and conflict styles. During the training you practice skills and acquire insight in your own conflict behavior and the background from which it originates. In the second part of the course the focus will be on the mediation process and the skills of the mediator. In mediation parties settle their own disputes with the assistance of a mediator. This is a trained professional who uses a variety of resolution techniques like effective communication, exploration of (common) interests and creative problem solving. Mediators facilitate this highly constructive process where participants meets face to face to discuss their concerns. If you are more interested in the more theoretical international conflict studies, we advice you to take a look at the course 'Contemporary and international Conflict Management'.

Course leader

Marion Uitslag

Target group

A mixture of students and practitioners works very well in this course. The age can vary from 18 - 80 years old.

Course aim

Students are able to handle their own conflicts much more effectively after this course and student are able to act as a independent third party in the conflict of others.

Fee info

EUR 950: Course + course materials
EUR 350: Housing fee (optional)

Register for this course
on course website