24 July 2020
Transformative Services and Well-being
Transformative Service Research (TSR) is defined as: “service research that centers on creating uplifting changes and improvements in the well-being of individuals (consumers and employees), communities, collectives, societies and ecosystems.” (Anderson et al 2012).
Because services are so pervasive, to a large extent they structure the world within which we live and thus are fundamental to consumer, employee and collective well-being. TSR moves beyond just economic and satisfaction measures of success to include well-being outcomes and impacts. Some services are designed specifically to improve well-being (healthcare, education, etc.), but all services have some impact on well-being. In this course we focus on different consumer, provider and collective units (patients, students, retail shoppers, front-line employees, communities, ecosystems, etc.) and their interaction within services as they create different levels of well-being.
Laurel Ann Anderson
EUR 687: Exchange students: No Fee
Freemovers, EU/EEA: 687 EUR
Freemovers, NON-EU/EEA: 1717 EUR
Books, course materials, social programme, and housing are not included in the fee.
No scholarships available