Denmark, Aarhus

Transformative Services and Well-being

when 6 July 2020 - 24 July 2020
language English
duration 3 weeks
credits 10 EC
fee EUR 687

Transformative Service Research (TSR) is defined as: “service research that centers on creating uplifting changes and improvements in the well-being of individuals (consumers and employees), communities, collectives, societies and ecosystems.” (Anderson et al 2012).

Because services are so pervasive, to a large extent they structure the world within which we live and thus are fundamental to consumer, employee and collective well-being. TSR moves beyond just economic and satisfaction measures of success to include well-being outcomes and impacts. Some services are designed specifically to improve well-being (healthcare, education, etc.), but all services have some impact on well-being. In this course we focus on different consumer, provider and collective units (patients, students, retail shoppers, front-line employees, communities, ecosystems, etc.) and their interaction within services as they create different levels of well-being.

Course leader

Laurel Ann Anderson

Target group

Master's level

Fee info

EUR 687: Exchange students: No Fee

Freemovers, EU/EEA: 687 EUR

Freemovers, NON-EU/EEA: 1717 EUR

Books, course materials, social programme, and housing are not included in the fee.


No scholarships available