Czech Republic, Prague

Communication, Negotiation and Conflict Management

when 14 August 2017 - 25 August 2017
language English
duration 2 weeks
credits 5 ECTS
fee EUR 725

"Learn how to make the difference in dealing with conflicts and negotiating good outcomes".
Conflicts are a fact of life since we all have different values, needs, interests and goals. And as our world becomes increasingly interdependent, more and more people bump into one another more and more often. Organizations require professionals to deal with their counterparts in countries with different economic, cultural, legal and political environments. Nobody is a successful problem solver by nature. The good thing is that you can improve your skills by training with proven methods and techniques.

Course leader

Adrian Borggreve

-has been lecturing business Communication, Conflict Management, Negotiating and Intercultural management at Saxion University of Applied Science since 1986 and as an honorary professor at Hannover University of Applied Sciences .

Target group

Young professionals and university students with intermediary level of English

Course aim

After this training you will be able to describe and analyze disputes between people and between organizations and to create value by negotiating stable and lasting solutions or agreements based on the Harvard Method and its related tools. Conflict resolution by negotiation requires that you can master a variety of mainly personal communication skills: listening, interviewing, briefing, writing, presenting, holding meetings and consulting skills. You will work in small teams and use your creative talent in working out different real-world based cases.

Syllabus Schedule:

1st week:

Day 1 - Conflicts and negotiation: Your current approach

Case: A Desperate Decision – how to deal with a problem?
Organising and evaluating decision-making processes
Case: Low Skies - Negotiating 1 on 1
The Constructive Negotiator I: types of conflicts and the Conflict Analysis Tool

Day 2 - The Harvard Method

Case: Quarania - Group work
The Constructive Negotiator II: The Harvard Method and The Seven Element Preparation Tool
Case: Allbright - Negotiating 1 on 1

Day 3 - Assessing your conflict resolution - negotiation style

Self assessment
Case: Passion - Negotiating 1 on 1
The Constructive Negotiator III: Multi Criteria Analysis

Day 4 - Cultures, Conflicts & Negotiations

Ecotonos. A multicultural problem solving simulation
The Constructive Negotiator IV

Day 5 - Geopolitical conflicts

Case: Oil pipeline through Lithuania - Group work
Case: Access to the Sea (Moldova & Ukraine - Group work

2nd week:

Day 6 - What the literature says about negotiations

Individual presentations literature research Conflict Resolution
Case: Travelmania – Fond of Travelling - Group work

Day 7 - Helping others getting to Yes

Consulting & mediation - individual
Case: Bricks or Content?

Day 8 - Personality, Communication and Ethics in the negotiation process

Case: Enlarge the open area and improve your communication (Johari & Schulz von Thun)

Day 9 - Bringing it all together

Case: Your conflicts, your cases, your solutions Groups design and write a real life case (business, personal/ issues, geopolitical) and a solution for the two parties involved.

Day 10 - Final presentations & discussion

Presentation and assessing the real life case studies designed by the groups.

Credits info

5 ECTS
You will receive an official Certificate of Attendance upon completion of your course which you may use to show evidence of the skills you have learnt during the course and have the credits accepted by your home university.

Fee info

EUR 725: All courses take place in a new building of French Institute right in the center of Prague.
EUR 182: Accommodation fee for a 14night stay at Botic Student House starts at 13EUR/night.

Everyday afternoon or evening activities organized - sports, weekend trips, city tours, sightseeings, parties etc.

Register for this course
on course website