9 August 2024
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Six Sigma Design & Innovation
Six Sigma has developed largely in parallel with and complementary to Lean Enterprise theory and methods. This is often referred to as ‘Lean Six Sigma’, where innovation in design of products, production processes and services are addressed through a ‘lean lens’, which is highly resource sensitive, or a ‘lean and green’ lens, which, additionally, embeds social and ecological considerations and where ‘algorithms’ are used e.g. relying on the DMAIC process (define, measure, analyse, improve, control).
Integrated design, innovation and lean approaches provide highly structured and complementary strategies for acquiring, assessing and activating customer, competitor and enterprise intelligence that lead to superior product/services, systems or enterprise innovation and designs that are intended to meet and surpass stakeholder expectations, thus driving an enterprise’s quest for a sustainable competitive advantage. This is accomplished through strategic linkage of customer-driven, highly resource-efficient approaches that yield nearly perfectly performing processes and products.
Six Sigma integrates strategies and techniques from statistics, quality management, business management and engineering and has added billions of dollars/euros to enterprise bottom lines across financial, healthcare, military, manufacturing and other economic sectors. Its focus divides into two significant branches – innovation and design – which share a number of tools, techniques and objectives, but which often apply the tools and techniques differently owing to their differing objectives. The innovation branch of Six Sigma focuses on significant innovation/redesign in or of existing products, processes and systems while the second branch, referred to as ‘Design for Six Sigma’, is directed at the design of new products and processes.
This course provides an overview of the most commonly used Six Sigma approach called DMAIC, along with integrated consideration of a limited selection of supporting techniques. In general, we approach the subject as one dealing with a value continuum that spans the range from recovery of value sacrificed to poor practices, poor processes, poor partnerships, ad infinitum to the creation of new value.
The course content will mainly be presented in discussion format with the expectation that course participants will practice some methods in small groups.
Marco Ferreira Rodrigues Nogueira Santos
EUR 705: EU/EEA citizens
EUR 2538: NON EU/EEA citizens
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on course website