Zagreb, Croatia

Cross-Cultural Negotiations and Dispute Resolution

when 21 August 2016 - 29 August 2016
language English
duration 2 weeks
credits 4 EC
fee EUR 645

The ability to negotiate effectively is an important skill in business. This course, taught by a US professor from the University of Michigan, emphasizes negotiation strategies and skills that will enable you to successfully negotiate business transactions and resolve disputes. Among the specific topics in the course are cross-cultural negotiation, legal and ethical guidelines for negotiation, and psychological tools that increase your negotiation effectiveness.

For more information, please contact the Summer Negotiations Coordinator, Marija Durakovich by email at .

Course leader

George Siedel, PhD, a professor of Negotiation and Dispute Resolution at the Ross Business School at the University of Michigan (USA) and also teaches short versions of the course in Executive MBA and Executive Education programs around the world.

Target group

Undergraduate and graduate college students.

Course aim

Visit our website for more information

Fee info


- 3 h per day of lecture: ''Cross-Cultural Negotiations and Dispute Resolution''
- Guest lectures: mediation & the cultural business environment in Croatia

Company visits:
- US Embassy, Proctor&Gamble, Podravka, Franck and a local winery

- lunch meals Mon-Sat
- welcome dinner
- farewell dinner

- weekend excursion to the Croatian coastal city of Zadar (incl. overnight stay)
- sightseeing at Plitvice Lakes National Park

Other activities:
- walking tour of Zagreb
- transportation to/from ZSEM campus & companies from the city center


- accommodation in Zagreb
- travel to/from Croatia



Day 1 - Sunday 21st, August
- Arrival to Zagreb
- Welcome dinner with the entire group to introduce the program to students

Day 2 - Monday 22nd, August
- Company visit: US Embassy (9am-12pm)
- Lunch at ZSEM
- Class: ''Cross-Cultural Negotiations and Dispute Resolution'' (2pm-5pm)

Day 3 - Tuesday 23rd, August
- Class: ''Cross-Cultural Negotiations and Dispute Resolution''( 9am – 12pm)
- Lunch at ZSEM
- Class: ''Croatian Business Culture'' (1pm-1:45pm)
- Class: ''Cross-Cultural Negotiations and Dispute Resolution'' (2pm-5pm)

Day 4 – Wednesday 24th, August
- Company Visit: All day visit to Podravka and nearby winery (9am - 5pm)
- Lunch included

Day 5 – Thursday 25th, August
- Class: ''Cross-Cultural Negotiations and Dispute Resolution'' (9am-12pm)
- Lunch at ZSEM
- Company visit: P&G (2pm-5pm)

Day 6 – Friday 26th, August
- Company visit: Franck (9am-12pm)
- Lunch in town (on own)
- Guest lecture: ''Mediation'' (1:30pm-2:15pm)
- Class: ''Cross-Cultural Negotiations and Dispute Resolution'' (2:30pm-5:30pm)

Day 7 – Saturday 27th, August
- Leave for weekend excursion to Plitvice Lakes National Park & Zadar
- Lunch at Plitvice Lakes
- Farewell dinner
- One night stay in Zadar

Day 8 – Sunday 28th, August
- Guided tour of Zadar
- Free afternoon (proposed activities: beach, cafes, sightseeing historic buildings in old town)
- Return to Zagreb

Day 9 Monday 29th, August
- Depart from Zagreb
EUR 560: This is a special reduced program fee for students of ZSEM partner universities.