Testing Service Management

About

An expert from CTG's IT service management unit will explain what proper service and defined practices is all about. What are the advantages? What are possible pitfalls? And are these principles also applicable for the Agile development models? What is the role of a tester is all of this? And what does ITIL have to do with this? Developers have all kinds of tools to deliver (updates to) working software quickly. By the time you finish your test case, the software may already be updated a couple of times. How can testers reliably measure the quality of an ever-changing piece of software? The key is to have a proper configuration and change the management process in place.