The Success and Failure of Human-AI Interaction in the Workplace

About

Human interaction with intelligent technology is increasingly commonplace in modern and digital organisations. Workers in diverse fields from healthcare to education are expected to interact with AI technology and automated tools in order to make decisions and perform their jobs. However, many organisations and their management and workers do not know and understand how intelligent and automated technologies impact their everyday interactions, performance, and decision-making.

In this course, we will do an in-depth review of social scientific research that has emerged in the past decade on how human-AI interaction impacts human experiences. To that end, the course will focus on two domains as applied to organisational settings: human-AI interaction and human-AI decision-making. Specifically, the course will cover topics such as the acceptance of AI advice on humans, trust and overtrust in AI, communication with machines, and impact of AI in human teams.

The goal of this course is to equip the participants with evidence and scientific knowledge on how technology is changing the way we work and what the opportunities and challenges are for organisations today and the near future.

Course leader

Dr. Sonia Jawaid Shaikh is a social scientist who works on how technology impacts human interaction and decision-making across various organizational and social contexts.

Target group

This programme is for working professionals and graduate students who wish to understand the science underlying core dimensions of human-AI interaction. People from diverse backgrounds are encouraged to apply. However, please note that this course will use social scientific theory, research and ideas. Prior familiarity with social sciences and/or research will be helpful to participants for navigating this course.

Course aim

In this two-week course, we will dive deep into social scientific and evidence-based research to unpack how intelligent technology is impacting human experiences and outcomes in the organisational context. We explore the opportunities and challenges of using AI in organisations to better situate ourselves in a rapidly changing world.

Fee info

Fee includes all course materials; extensive feedback; an official transcript or certificate of participation.