23 August 2019
on course website
Communication, Negotiation and Conflict Management
"Learn how to make the difference in dealing with conflicts and negotiating good outcomes".
Conflicts are a fact of life since we all have different values, needs, interests and goals. And as our world becomes increasingly interdependent, more and more people bump into one another more and more often. Organizations require professionals to deal with their counterparts in countries with different economic, cultural, legal and political environments. Nobody is a successful problem solver by nature. The good thing is that you can improve your skills by training with proven methods and techniques.
In this course you will learn how to make the difference in dealing with conflict and negotiating good outcomes. You will gain the capability to solve situations where different values, needs, interests and goals clash, which is important more than ever – both in professional and personal life. You will also learn how to effectively mediate conflict, often with intercultural context, using proven and engaging methods and techniques.
Adrian is a very accomplished teacher with more than 20 years of university level teaching experience all around the world. Currently he is teaching the course of Intercultural Communication, Strategic Planning, etc.
Young professionals and university students with intermediary level of English
After this training you will be able to describe and analyze disputes between people and between organizations and to create value by negotiating stable and lasting solutions or agreements based on the Harvard Method and its related tools. Conflict resolution by negotiation requires that you can master a variety of mainly personal communication skills: listening, interviewing, briefing, writing, presenting, holding meetings and consulting skills. You will work in small teams and use your creative talent in working out different real-world based cases.
Day 1 - Conflicts and negotiation: Your current approach
Case: A Desperate Decision – how to deal with a problem?
Organising and evaluating decision-making processes
Case: Low Skies - Negotiating 1 on 1
The Constructive Negotiator I: types of conflicts and the Conflict Analysis Tool
Day 2 - The Harvard Method
Case: Quarania - Group work
The Constructive Negotiator II: The Harvard Method and The Seven Element Preparation Tool
Case: Allbright - Negotiating 1 on 1
Day 3 - Assessing your conflict resolution - negotiation style
Case: Passion - Negotiating 1 on 1
The Constructive Negotiator III: Multi Criteria Analysis
Day 4 - Cultures, Conflicts & Negotiations
Ecotonos. A multicultural problem solving simulation
The Constructive Negotiator IV
Day 5 - Geopolitical conflicts
Case: Oil pipeline through Lithuania - Group work
Case: Access to the Sea (Moldova & Ukraine - Group work
Day 6 - What the literature says about negotiations
Individual presentations literature research Conflict Resolution
Case: Travelmania – Fond of Travelling - Group work
Day 7 - Helping others getting to Yes
Consulting & mediation - individual
Case: Bricks or Content?
Day 8 - Personality, Communication and Ethics in the negotiation process
Case: Enlarge the open area and improve your communication (Johari & Schulz von Thun)
Day 9 - Bringing it all together
Case: Your conflicts, your cases, your solutions Groups design and write a real life case (business, personal/ issues, geopolitical) and a solution for the two parties involved.
Day 10 - Final presentations & discussion
Presentation and assessing the real life case studies designed by the groups.
You will receive an official Certificate of Attendance upon completion of your course which you may use to show evidence of the skills you have learnt during the course and have the credits accepted by your home university.
EUR 800: All courses take place in a new building of French Institute right in the center of Prague.
EUR 208: Accommodation fee for a 13night stay at Botic Student House starts at 16 EUR/night.
Everyday afternoon or evening activities organized - sports, weekend trips, city tours, sightseeings, parties etc.
on course website